Y20 Responsible Gaming — Play Healthy, Play Smart
Y20 believes the best entertainment is entertainment that is safe and in control. This page provides guides, self-control tools, and information to help you enjoy our platform in a healthy and responsible way.
Y20's Commitment to Responsible Gaming
At y20, online gaming is a form of entertainment — not a solution to financial problems or everyday stress. We are fully committed to ensuring our platform is used in a healthy, balanced way that does not negatively impact the lives of our players in Malaysia.
We offer a range of self-control tools accessible directly through your account. The y20 team is also always on hand to assist if you need guidance or support on using the platform responsibly.
Our core principle is simple: play for fun, not to chase losses. Every gaming session should be an enjoyable experience, not a burden. If at any point you feel that gaming is starting to affect your daily life, take action early — we're here to help.
Recognise the Signs of Risky Behaviour
It is important for every user to recognise the early signs of a gambling problem before it escalates. Here are some indicators to watch out for:
Continuing to play or increasing your bet amounts solely to chase losses is a serious warning sign that should not be ignored.
If you frequently find yourself playing longer than planned, this may be a sign that you need to set firmer time limits.
When gaming starts to interfere with work, family, or your social life, it's a clear sign that balance needs to be restored.
Feeling anxious, stressed, or irritable when you're not playing may indicate a psychological dependency that needs attention.
Using money meant for daily necessities — such as rent, food, or utility bills — for betting is a serious warning sign that requires immediate action.
Hiding the amount of time or money you spend playing from family members or friends can be a sign of a deeper problem.
Available Self-Control Tools
Y20 offers a range of self-control tools that you can access at any time through your account settings. These tools are designed to help you stay in control of how you use the platform:
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR to keep your spending within a comfortable range. Limits can be reduced at any time effective immediately, but increases require a review period before they take effect.
Temporary Break
If you feel you need a break, you can activate a temporary pause that will block access to your account for a period of your choosing — whether a few days or a few weeks. This gives you the space to step back without having to close your account entirely.
Self-Exclusion
For users who need more serious measures, our self-exclusion facility allows you to block access to the y20 platform for an extended period. During self-exclusion, your account will be inaccessible and you will not receive any promotional communications from us. To activate this option, please contact our support team.
- Log in to your y20 account
- Go to the Account Settings section
- Select the Responsible Gaming menu
- Select the limit or tool you want to activate
- Confirm your selection
For further assistance, contact our support team at: [email protected]
Minor Protection
Minimum Age Requirement
The y20 platform is strictly for users aged 18 and above. All registrants are required to verify their age during the sign-up process. y20 conducts periodic identity checks (KYC) to ensure no minors are able to access our platform.
Any account found to have been registered by a minor will be closed immediately and all balances will be frozen in accordance with our stated policy.
Advice for Parents & Guardians
If you share a device with children, we encourage you to take the following steps to prevent unintended access:
- Always log out of your y20 account when you are done playing
- Do not save your password on shared devices
- Use parental control features on your devices
- Make sure children understand that this platform is for adults only
Life Balance & When to Seek Help
Maintaining a healthy balance between online entertainment and daily life is important. Here are some practical tips for playing responsibly on the y20 platform:
- Set a time limit before you start playing — decide how long you want to play and stick to it.
- Play within a set budget — only use money you can afford to lose, never savings or funds set aside for daily needs.
- Don't play when you're stressed or feeling down — emotional instability can lead to poor betting decisions.
- Take regular breaks — get up, stretch, and do something else between gaming sessions.
- Treat every loss as the cost of entertainment — not as a debt that needs to be recovered.
If you or someone you care about needs professional help with a gambling problem, we encourage you to seek support from the relevant authorities or a qualified counsellor in Malaysia. Reaching out for help is a sign of strength, not weakness.
To speak with the y20 team about self-control options or any concerns, contact us at: [email protected] or through the in-platform support channel after logging in.
- Play within your set time and budget limits
- Able to stop playing at any time without feeling pressured
- Gaming does not affect work, family, or finances
- Treating gaming purely as entertainment
- Avoid playing to cope with emotional issues
- Talk openly about your gaming habits with your loved ones